Last updated: 09.12.2025
1. General Information
This website is operated by Suzhou AEON Laser Technology Co., Ltd ("AEON", "we", "us", "our"). Throughout the site, the terms “we”, “us” and “our” refer to Suzhou AEON Laser Technology Co., Ltd.
We offer this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein and/or available by hyperlink.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates on our website. Continued use of the site following any changes constitutes acceptance of those changes.
1A. Legal Entity and Responsible Seller (EU Requirement)
The contractual seller and operator of this website is:
Suzhou AEON Laser Technology Co., Ltd
Registered Address: Building 2, No. 2 Yuewang Taipei Road, Shaxi Town, Taicang City, Jiangsu, China
Company Registration Number: 91320585MA1PC7YM28
Email: info@aeonlaser.eu
Phone: +86 181 6871 9006
Suzhou AEON Laser Technology Co., Ltd is a company registered outside the European Union. All sales are concluded directly with this entity unless explicitly stated otherwise in writing.
2. Shopify Hosting
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services. Shopify processes certain data on our behalf in accordance with its own policies and acts as a technical service provider and data processor where applicable.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence or that you have given consent for any minor dependents to use this site.
You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
You must not transmit any viruses or any code of a destructive nature. A breach of these Terms will result in immediate termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
Content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer over networks.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. Information on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and in limited quantities, subject to our Return Policy.
We attempt to display product colours and images as accurately as possible but cannot guarantee your screen's display accuracy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.
SECTION 5A – SALES LIMITATIONS AND ORDER RESTRICTIONS
We reserve the right, at our sole discretion, to limit or restrict the sale of our products or Services to any person, geographic region, business entity, or jurisdiction.
We also reserve the right to refuse, limit, or cancel orders placed under the same customer account, payment method, VAT number, billing address, or shipping address. Restrictions may apply to suspected bulk purchasing, reseller activity, or fraudulent behavior.
If we modify or cancel an order, we may notify you using the contact details provided at the time of purchase.
SECTION 5b – QUOTATION PROCESS AND ORDER FULFILMENT
This website does not offer a direct purchase checkout. Instead, customers may request a quotation using the “Get an Offer” function. Submitting a request for quotation does not constitute a binding order or create any contractual obligation for either party.
After reviewing the request, we may provide a written quotation or forward the inquiry to one of our authorised regional distributors. Where applicable, the final purchase, payment processing, delivery, installation, service, and warranty fulfilment will be carried out by the assigned distributor in accordance with their own commercial terms.
The sale is only considered concluded once:
1. The customer accepts a formal written quotation, and
2. A purchase agreement is confirmed by the relevant distributor or by Suzhou AEON Laser Technology Co., Ltd (where no distributor applies).
We reserve the right to decline quotation requests or assign distributor handling at our discretion.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. You agree to provide current, complete and accurate purchase and account information and to update it as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.
You agree to promptly update your account and payment information, including your email address, billing address, and credit card details, so that we can complete your transactions and contact you when necessary.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools "as is" without warranties. Use is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party content, products or services accessed through links.
SECTION 9 – USER COMMENTS AND SUBMISSIONS
You grant us the right to use, edit and distribute comments and submissions without restriction.
SECTION 10 – DATA PROTECTION & PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy and Cookie Policy. We process personal data in accordance with GDPR and applicable data protection laws, where relevant.
SECTION 11 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, spreading malware, or violating intellectual property rights.
In addition, you agree not to use the site or its content for unlawful activities; soliciting others to engage in unlawful acts; violating any applicable laws; infringing intellectual property rights of others; harassment or discrimination; submitting fraudulent or misleading information; uploading or transmitting malware, viruses, or malicious code; collecting personal information without consent; scraping or crawling activities; obscene or harmful activities; or interfering with or bypassing security mechanisms.
We reserve the right to suspend or terminate access to the Service for any prohibited use.
SECTION 13 – INTELLECTUAL PROPERTY
All content on this website is owned by or licensed to Suzhou AEON Laser Technology Co., Ltd. No content may be reproduced without written consent.
SECTION 14 – DISCLAIMER & LIMITATION OF LIABILITY
The Service is provided "as is" without warranties. AEON shall not be liable for damages arising from Service use, except where prohibited by law.
SECTION 15 – INDUSTRIAL EQUIPMENT USE & WARRANTY LIMITATION
Warranty does not apply to misuse, incorrect installation, unauthorized modification, or operation outside defined parameters.
SECTION 16 – B2B AND B2C CUSTOMER CLASSIFICATION
We reserve the right to classify customers as business clients based on billing data. Consumer protection laws may not apply in such cases.
SECTION 17 – EU CONSUMER RIGHT OF WITHDRAWAL
EU consumers have the right to withdraw within 14 days unless classified as B2B. Details are defined in our Return & Withdrawal Policy available on our website.
SECTION 18 – CROSS-BORDER SALES & TAX RESPONSIBILITY
VAT and taxes will be charged in accordance with regulations.
SECTION 19 – DELIVERY, INSTALLATION & RISK TRANSFER
Risk transfers to the customer upon delivery unless otherwise agreed.
SECTION 20 – AUTHORISED SERVICE PARTNERS
Authorized service partners perform technical services only and are not contractual sellers.
SECTION 21 – FORCE MAJEURE
We shall not be liable for failure caused by events beyond reasonable control.
SECTION 22 – ELECTRONIC COMMUNICATIONS
You consent to receive communications electronically.
SECTION 23 – ASSIGNMENT
We may assign rights and obligations without restriction.
SECTION 23A – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 24 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and AEON.
SECTION 25 – SEVERABILITY
If any provision is deemed unenforceable, remaining provisions remain in effect.
SECTION 26 – TERMINATION
We may terminate access at any time if you fail to comply with these Terms.
SECTION 27 – ADR & EU ODR PLATFORM
EU consumers may use the Online Dispute Resolution platform at:
https://ec.europa.eu/consumers/odr
SECTION 28 – GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of the People’s Republic of China unless mandatory consumer protection laws require otherwise. Any disputes shall be subject to the jurisdiction of the Seller’s registered location.